Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Justora Digitals website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. About Justora Digitals

Justora Digitals is a digital growth agency providing performance marketing, SEO, website & app development, business automation, CRM solutions, and analytics services.

Business Name: Justora Digitals
Website: www.justoradigitals.com
Email: justoradigitals@gmail.com
Location: Chittoor, Andhra Pradesh, India

2. Services

Justora Digitals offers the following services:

• Performance Marketing (Google Ads, Meta Ads, Lead Generation)
• Search Engine Optimization (SEO)
• Website & App Development
• Business Automation & CRM Solutions
• Analytics, MIS Reporting & Dashboards

All services are subject to a separate written agreement, proposal, or scope of work agreed upon between Justora Digitals and the client prior to commencement.

3. Eligibility

By using our website or engaging our services, you confirm that:

• You are at least 18 years of age
• You have the legal authority to enter into a binding agreement on behalf of yourself or your business
• All information you provide to us is accurate, current, and complete

4. Proposals, Agreements & Scope of Work

• All projects begin with a formal proposal or scope of work document outlining deliverables, timelines, and pricing
• Commencement of work is subject to written confirmation and receipt of any applicable advance payment
• Any changes to the agreed scope of work must be requested in writing and may result in revised timelines and additional charges
• Verbal commitments made outside of a written agreement are not binding on Justora Digitals
• No design, advertisement, website update, social media content, video, or other deliverable will be published, made live, or released without the client’s written approval, unless otherwise agreed in writing

5. Payments & Pricing

• Pricing for all services is as agreed in the proposal or engagement letter
• Advance payment is required before commencement of work unless otherwise agreed in writing
• Invoices are due within the payment timeline specified in the agreement
• Late payments may attract a delay charge or result in suspension of services
• Justora Digitals reserves the right to revise pricing for ongoing or renewed engagements with prior written notice

6. Refund & Cancellation Policy

• As our services involve significant time, strategy, and resource allocation, all payments made are non-refundable once work has commenced
• If a project is cancelled by the client after commencement, any work completed up to that point will be billed at the applicable rate
• If Justora Digitals is unable to deliver an agreed service due to reasons within our control, a fair and proportionate refund will be considered on a case-by-case basis
• Retainer agreements require a written notice period as specified in the engagement agreement before cancellation takes effect

7. Timelines & Deliverables

• Estimated timelines are provided in good faith based on the agreed scope
• Delays caused by late client inputs, approvals, asset sharing, or scope changes are not the responsibility of Justora Digitals
• Justora Digitals will communicate proactively if any internal delay is anticipated
• Final deliverables are subject to client approval within a reasonable review period as specified in the project agreement

8. Working Hours

Justora Digitals operates Monday to Friday, 10:00 AM to 6:00 PM IST. Saturdays, Sundays, and public holidays are non-working days. Requests received outside business hours will be addressed on the next working day. Urgent support outside standard hours may attract additional charges, subject to prior written agreement.

9. Client Responsibilities

For smooth and timely delivery of services, clients agree to:

• Provide accurate, complete, and timely information, content, and assets required for the project
• Designate a primary point of contact for approvals and communications
• Respond to queries and review requests within agreed timeframes
• Ensure all content, logos, images, and materials provided to us do not infringe on third-party intellectual property rights
• Provide necessary access to platforms, ad accounts, websites, and tools required for service delivery
• Provide all credentials and platform access directly. Justora Digitals will not contact previous agencies, vendors, or developers to obtain access on the client’s behalf

Delays resulting from failure to meet these responsibilities will not be attributed to Justora Digitals.

10. Official Communication

All decisions, approvals, and instructions related to active engagements must be communicated via email or WhatsApp. Decisions conveyed only through a phone call are not considered official and will not be acted upon unless confirmed in writing by either party.

11. Intellectual Property

11.1 Our Property

• All proprietary frameworks, methodologies, templates, and internal tools developed by Justora Digitals remain our exclusive intellectual property
• Unauthorized reproduction, resale, or distribution of our work processes or materials is strictly prohibited

11.2 Client Property

• All content, branding assets, and materials provided by the client remain the intellectual property of the client
• Upon full payment of all dues, ownership of final deliverables (websites, creatives, reports) is transferred to the client unless otherwise specified in the agreement
• Justora Digitals retains the right to display completed work in its portfolio, case studies, and marketing materials unless the client requests confidentiality in writing

11.3 Third-Party Tools & Platforms

• Deliverables built using third-party platforms (WordPress, Shopify, Meta, Google, etc.) are subject to those platforms’ own terms and licensing conditions
• Justora Digitals is not responsible for changes, restrictions, or discontinuation of features by third-party platforms

12. Advertising Campaigns & Performance

• Justora Digitals manages advertising campaigns on platforms like Google, Meta, and others on behalf of clients
• Ad spend budgets are controlled and approved by the client. We do not hold ad spend funds — payments go directly to the respective platforms
• We do not guarantee specific results, rankings, lead volumes, or revenue outcomes from any campaign, as digital advertising performance depends on multiple external variables including market conditions, competition, and platform algorithms
• We commit to applying best practices, continuous optimization, and transparent reporting throughout the engagement

13. SEO Services

• SEO results are organic and long-term in nature. Justora Digitals does not guarantee specific rankings, traffic numbers, or timelines
• Search engine algorithms are controlled by third parties (Google, Bing, etc.) and are subject to change without notice
• We follow ethical, white-hat SEO practices only. Any penalties resulting from pre-existing black-hat practices on a client’s website are not our responsibility

14. Confidentiality

Both parties agree to keep confidential all non-public information shared during the course of the engagement including business strategies, campaign data, pricing, and client information. This obligation survives the termination of the agreement.

Justora Digitals will not disclose, share, or use client information for any purpose outside of the agreed scope of work.

15. Limitation of Liability

• Justora Digitals shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services
• Our total liability in any matter related to a specific engagement shall not exceed the total fees paid by the client for that engagement in the preceding 3 months
• Our responsibility is limited to creating and delivering agreed services only. The client is solely responsible for reviewing, approving, and using final deliverables. Post client approval, Justora Digitals shall not be liable for any legal, financial, or reputational consequences arising from the use of such deliverables
• We are not responsible for losses arising from third-party platform outages, algorithm changes, data breaches on third-party systems, or events beyond our reasonable control

16. Indemnification

You agree to indemnify and hold harmless Justora Digitals, its team members, and associates from any claims, damages, or expenses arising from your misuse of our services, violation of these Terms, or infringement of third-party rights through content or assets you have provided to us.

17. Third-Party Platform Disclaimer

Justora Digitals is not responsible for the suspension, restriction, or rejection of accounts or content by Google, Meta, Instagram, WhatsApp, YouTube, or any other third-party platform. Such decisions are made solely by those platforms and are outside our control.

18. Website Use

• The content on our website is for general informational purposes only and is subject to change without notice
• You may not copy, reproduce, or repurpose any content from our website without prior written permission
• We are not responsible for any errors, omissions, or outdated information on our website
• Unauthorized access, scraping, or interference with our website is strictly prohibited

19. Third-Party Links & Integrations

Our website and service deliverables may include links to or integrations with third-party platforms. We are not responsible for the content, availability, or practices of those third parties. Use of third-party platforms is governed by their respective terms and policies.

20. Backup Responsibility

For websites built or managed by Justora Digitals, the client is responsible for maintaining independent backups unless backup services are expressly included in the agreed scope of work. Justora Digitals will not be liable for data loss where backup responsibility has not been explicitly assigned in writing.

21. Force Majeure

Justora Digitals shall not be held liable for delays or failure to perform obligations due to circumstances beyond our reasonable control including but not limited to natural disasters, government actions, internet outages, platform downtime, pandemics, or any other force majeure event.

22. Dispute Resolution

Both parties agree to first attempt resolution of any dispute through good-faith mutual discussion within 15 days of the issue being raised in writing. If unresolved, disputes shall be referred to arbitration as per the Arbitration and Conciliation Act, 1996.

23. Termination

• Either party may terminate an engagement by providing written notice as specified in the project agreement
• Upon termination, the client is liable for payment of all work completed up to the date of termination
• Justora Digitals reserves the right to terminate services immediately in cases of non-payment, abusive conduct, or breach of these Terms
• Upon termination, we will return client-owned assets and data within 30 days upon written request

24. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh, India.

25. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon being posted on our website. Continued use of our website or services after updates constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

26. Contact Us

For any questions regarding these Terms & Conditions, please reach out to us at:

Justora Digitals
Chittoor, Andhra Pradesh, India
Email: justoradigitals@gmail.com
Website: www.justoradigitals.com

Updated: May 26, 2026